John Hancock has more than 60 years of experience in the Group Annuity marketplace, providing superior administrative and investment services for our customers.

One of our major goals is quality customer service. We pay special attention to the services that we offer to our customers to help ensure that we meet the needs of every individual.

We are responsive to our customers' needs by encouraging communication and employing creative solutions.

Our strength supports a name that has been known and trusted by millions for more than 140 years.

John Hancock's excellent financial quality ratings, as a result of prudent management, help provide peace of mind for our customers.

The financial strength of John Hancock is an important consideration. John Hancock Life Insurance Company (JHLICO) is one of the highest rated life insurance companies for financial strength and stability as judged by the major rating agencies.

Get ratings:

AM Best
Moody's
Standard & Poors
Fitch

John Hancock provides an extensive range of service, including:

Electronic Fund Transfer

Customers have the option of Electronic Funds Transfer (EFT) for annuity payments; this feature enables the annuity check to be deposited directly into either a checking or savings account. (EFT is not available for deposits to banks in foreign countries).

John Hancock sends individual notifications of each electronic direct deposit.

State and Federal Tax Information

John Hancock has the resources to follow complex laws governing annuity payments including all tax withholdings and other legislation that may affect our customers. You may elect to have a flat dollar Federal Tax amount withheld or you may have your withholdings automatically calculated according to the appropriate income tax tables. We'll prepare and send you the appropriate tax forms for each calendar year.

Stop Payment & Check Re-issuance

In the event that a check is reported lost or stolen, an immediate and automatic 'stop payment' is placed on that check. A new check will be issued within 48 hours.

Toll-Free Number

Our toll-free number, 1-866-ASKJHGA (275-5442), Customer Service Area is in operation from 9 a.m. - 5 p.m. Eastern Time, 5 days a week (Monday through Friday).

Mail is routinely scanned within 24 hours and is electronically routed to the appropriate department for processing.

Paper documents are converted into digitized images that are permanently stored on optical disks.

John Hancock utilizes an image technology to store and retrieve records for management.

	provides simultaneous access, unrelated tasks performed concurrently.
	shortened processing time and faster, safer document handling.

The latest available technology enables us to provide:

	more efficient processing
	immediate online access to the mail by staff
	decreases the risk of lost documents
	decreases the risk of misfiled records
	timely access to up-to-date information
	reduces the risk of error
IFAWeb2003-08-05		Edition 8/05