Contact Us

If you need to reach a member of our team, please refer to the following contact information.

Structured Settlements

Sales Desk
Email: settlementsense@jhancock.com
Tel: 866-275-5477 opt.1
Fax: 866-329-5477

Single Premium Group Annuities

Customer Service
Email: jhgroupannuity@jhancock.com
Tel: 866-ASK-JHGA (275-5442) or 800-624-5155
Fax: 866-329-5477

Benefit Payment Services

Customer Service
Email: john_hancock_benefit_administration@manulife.com
Tel: 800-624-5155
Fax: 617-572-0355

Stable Value Fund

Aziz Syed
AVP, John Hancock Financial Services
Email: asyed@jhancock.com
Tel: 617-663-2751

Mailing Address

Please mail any John Hancock Fixed Products paperwork to:

Benefit Control
John Hancock USA
P.O. Box 9512
Portsmouth, NH 03802-9512
Fax: 617-572-0355

Overnight Address:

Benefit Control
John Hancock USA
164 Corporate Drive
Portsmouth, NH 03801-6815